Don't worry.
Cancellations made up to 24 hours prior to the reservation time will receive a full refund.
Please see our Terms and Conditions for our cancellation policy.

As of autumn 2022, you can choose either Zoom or Google Meet.

1. WiFi connection
Please check your own WiFi connection in advance.
2. Device
Please make sure that your battery is full. It is recommended to bring an additional mobile battery just in case.
3. Login
To ensure a smooth experience, the actual estimated start time is 5 minutes before the reservation start time.
4. Logout
The approximate end time is 15 minutes after the reservation end time.
Please note that there is no additional charge for the reserved time duration + 15 extra minutes.

Yes, this is possible. If you would lose your connection, please log out and log back in again.

Please let your guide know you’re taking a call, log out temporarily, and log in again after the call is over.

We currently support 4 languages: French, Spanish, English, and Japanese. We will add more languages in the future.